Return Policy

Udzungwa Bottlers Limited (UBL) is committed to providing high-quality PET preforms, closures, and related packaging products to our customers throughout Tanzania. We take pride in maintaining strict quality standards in our manufacturing process. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be accepted.

1. Eligibility for Returns

Customers may request a return, replacement, or refund if:

  • The products received are defective or damaged upon delivery.
  • The products supplied do not match the specifications confirmed in the order.
  • The wrong products were delivered by UBL.
  • There is a verified manufacturing defect affecting the usability or quality of the products.

All claims must be reported within 7 days of receiving the goods.

2. Non-Returnable Products

Due to the nature of our manufacturing business, the following items are generally not eligible for return:

  • Customized or specially manufactured PET preforms or closures produced according to customer specifications.
  • Products damaged due to improper storage, handling, transportation, or misuse after delivery.
  • Products that have been altered, modified, or used after receipt.
  • Orders returned without prior authorization from UBL.

3. Inspection and Verification

Upon receiving a return request, UBL reserves the right to:

  • Inspect the products in question.
  • Request photographs, videos, or samples as evidence of the reported issue.
  • Conduct quality control verification to determine whether the issue resulted from manufacturing defects or external factors.

The approval of a return, replacement, or refund is subject to the outcome of this inspection process.

4. Return Procedure

To initiate a return request, customers should:

  1. Contact our customer service team within 7 days of delivery.
  2. Provide the order number, invoice number, and a detailed description of the issue.
  3. Attach supporting photographs or documentation where applicable.
  4. Await confirmation and return instructions from UBL before shipping any products back.

Unauthorized returns may not be accepted.

5. Refunds

Where a refund is approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Approved refunds may take between 7–14 business days to reflect, depending on the customer’s bank or payment provider.
  • Shipping and transportation charges may not be refundable unless the return is due to an error on the part of UBL.

6. Replacements

Where a product defect or delivery error is confirmed, UBL may, at its discretion:

  • Replace the affected products.
  • Supply equivalent products.
  • Issue a partial or full refund where replacement is not feasible.

7. Transportation and Delivery Claims

Customers are encouraged to inspect all goods immediately upon delivery. Any visible shortages, damages, or discrepancies should be noted on the delivery documentation and reported to UBL promptly.

8. Contact Information

For questions regarding returns, refunds, or product concerns, please contact:

Udzungwa Bottlers Limited (UBL)
PET Preforms, Closures & Packaging Solutions Manufacturer
📍 Dar Es Salaam, Tanzania
📞 Customer Service: +255 629 389393
📧 Email: sales@ubl.co.tz
🌐 Website: www.ubl.co.tz

9. Policy Updates

UBL reserves the right to modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this website and will become effective immediately upon publication.