Effective Date: June 2026

Welcome to the website of **Udzungwa Bottlers Limited (“UBL”, “we”, “our”, or “us”). By accessing or using our website, products, and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Us

Udzungwa Bottlers Limited (UBL) is a manufacturer and supplier of PET preforms, closures, caps, and related packaging solutions serving customers throughout Tanzania and the East African region.

2. Acceptance of Terms

By accessing this website, creating an account, requesting quotations, placing orders, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3. Products and Services

UBL strives to ensure that all product descriptions, specifications, images, colors, dimensions, weights, and technical information displayed on the website are accurate.

However:

• Product images are for illustration purposes only.
• Actual product colors may vary slightly depending on manufacturing requirements and screen settings.
• Product specifications may be updated without prior notice to improve quality or comply with industry standards.
• Availability of products is subject to stock levels and production schedules.

4. Orders and Quotations

Order Acceptance

All orders submitted through our website, email, telephone, or sales representatives are subject to acceptance by UBL.

UBL reserves the right to:

• Accept or decline any order.
• Limit order quantities.
• Cancel orders where pricing or product information errors occur.
• Request additional information before processing an order.

Quotations

All quotations provided by UBL are:

• Subject to product availability.
• Valid for the period stated on the quotation.
• Subject to changes in raw material costs, taxes, transportation charges, and other market conditions.

5. Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may:

• Include or exclude applicable taxes as specified.
• Exclude transportation, delivery, and handling charges unless otherwise stated.
• Be updated to reflect market conditions and production costs.

UBL reserves the right to correct pricing errors at any time.

6. Payment Terms

Payment terms may vary depending on customer agreements and order requirements.

Customers agree to:

• Provide accurate payment information.
• Complete payment within the agreed timeframe.
• Comply with any credit terms approved by UBL.

Failure to make payment may result in delayed production, delayed delivery, suspension of services, or cancellation of orders.

7. Shipping and Delivery

UBL will make reasonable efforts to deliver products within estimated timelines.

However, delivery dates are estimates only and may be affected by:

• Production schedules
• Transportation delays
• Weather conditions
• Government regulations
• Events beyond UBL’s reasonable control

UBL shall not be liable for losses arising from delivery delays.

Risk and ownership of products transfer to the customer upon delivery unless otherwise agreed in writing.

8. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to inspect products immediately upon delivery and report any issues within the specified period.

9. Customer Responsibilities

Customers agree to:

• Provide accurate and complete information.
• Use products according to their intended purpose.
• Follow proper storage, handling, and usage procedures.
• Comply with applicable laws and regulations.

UBL shall not be responsible for damages resulting from improper use, storage, handling, or modification of products after delivery.

10. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Trademarks
• Product images
• Text
• Graphics
• Videos
• Website design

is the property of UBL or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from UBL.

11. Limitation of Liability

To the fullest extent permitted by law, UBL shall not be liable for:

• Indirect or consequential damages
• Loss of profits
• Business interruption
• Loss of data
• Delays caused by third parties
• Damages arising from misuse of products

UBL’s total liability for any claim shall not exceed the amount paid by the customer for the affected products.

12. Website Availability

While we strive to keep our website operational at all times, UBL does not guarantee uninterrupted access.

We reserve the right to:

• Modify website content
• Suspend services
• Perform maintenance
• Update product information
• Restrict access where necessary

without prior notice.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

14. Force Majeure

UBL shall not be liable for failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Fire
• Floods
• Pandemics
• Government actions
• Labor disputes
• Transportation disruptions
• Power outages

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Republic of Tanzania.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the competent courts of Tanzania.

16. Changes to Terms & Conditions

UBL reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

Customers are encouraged to review these Terms & Conditions periodically.

17. Contact Information

For questions regarding these Terms & Conditions, please contact:

Udzungwa Bottlers Limited

Address: Dar es Salaam, Tanzania
Phone: +255 629 389393
Email: sales@ubl.co.tz
Website: www.ubl.co.tz